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FAQ's

1. Do you take cases from all over India?
Certainly we accept cases from every corner of the country. In-fact major percentage of our business comes from cases that involve us to go to cities other than Delhi. We are part of Global one, a consortium of reputed Indian and International Detectives. We seek assistance from the local sleuths of Global one to handle cases outside Delhi, furthermore we send our own experts to handle cases in that city.

2. How do I pay?
You can make payments through Cheque / Draft or Cash. International payments can be made through wire transfers.

3. How much time does it take to handle a case?
After obtaining details of the investigative operation we will be able to give you a time-scale projection. Some operations take days, some weeks and some months. It all dependent upon the proof required and complexity of the case, but our experience allows us to provide information with a realistic time frame.

4. How much does it cost?
Our charges are based on the type of operation that we have been asked to undertake. To establish the costing, we first request the details of the case to be transmitted to us and we will calculate a budget and time-scale. Once this has been agreed, we then require a retainer based on the budget to begin the operation.

5. How sure am I about authenticity of information? Who else will you tell?
Confidentiality is paramount in our work. Once you have instructed us, we will only report to you or any one else you specify, such as your legal representative. We are under no obligation to inform any third parties of what we are doing and for whom. We never release information to law enforcement or other relevant agencies.

6. What is your list of Clients?
The type of profession we are in, does not allow us to expose our list of clients for reasons of confidentiality. However let us assure you that in the last so many years we have been in business and carried out investigations for fortunes 500 multinationals, Indian corporate houses and government organizations besides prominent individuals.

7. How confidential is the investigation?
Our way of conducting the assigned case is 100% confidential as even our field investigators does not know that the operation they are going to handle, is for what purpose and who is our client. All the conversations and reports are being kept in such a confidential manner that only assigned chief of that particular case can unlock the protected area by certain codes, as and when required.

8. How do I receive my report?
You may collect your report personally from our office or we can send it by regular mail, facsimile, or e-mail. Documents or proofs that are obtained as part of an investigation case can also be sent via the same methods. Stills photographs can be scanned and sent as e-mail or a regular mail if required and video footage can be sent in the usual format or CD.

9. What is your background & what kind of experience do you have?
TRIDENT consists of investigators who have come from a variety of backgrounds: intelligence, law enforcement, government, and information technology. All investigators are required to undergo a professional on-the-job training program conducted by the senior investigators, departmental heads of the organization. We have built up a reputation of being able to understand a clients needs and then provide a remarkable solutions keeping in mind their financial boundaries and time frame.